Introduction

Into Adulthood Pty Ltd (trading as Into Adulthood Online) (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, and share the personal data you provide to us through our website, as well as through our workshops, programs, and other services and comply with the requirements of applicable Australian privacy laws including the Privacy Act 1988 (Cth).

By using our website and services and providing your personal information, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
   • We collect a range of personal information from you, including:
2. Contact details such as name, postal address, email address, and phone number;
3. Age, date of birth, gender, and personal lifestyle information;
4. Photographs and videos of participants attending workshops, programs, and events (permission will be sought prior to use);
5. Transaction, financial, and billing information;
6. Statistical information such as website users’ IP addresses, dates, and times of visits;
7. Work-related information, such as your place of work, role, and authority to transact with us;
8. If you work for us, personal information relevant to your role, such as medical conditions, payroll, banking, and performance details;
9. If you are a prospective employee, information relevant to the recruitment process, such as qualifications, skills, experience, and reference checks;
10. Other information relevant to the provision of products or services by or on behalf of us.

2. How We Collect Information
   • We collect personal information in several ways, including:
3. Online forms submitted on our website;
4. Participation in our workshops, programs, and events;
5. Third-party service providers such as payment platforms (e.g., Stripe, xero);
6. Social media pages that we manage;
7. Requests to join mailing lists or inquiries for further information;
8. Customer support services;
9. Employment applications and staff activity during the course of employment;
10. Surveys and research conducted by us or on our behalf.

• You do not have to provide us with your personal information. However, if you do not provide us with the information we request, we may not be able to fulfil the applicable purposes of collection. For example, we may not be able to provide the information, product and/or service you may have requested and may not be able to handle enquiries in connection with those products and/or services, you may be ineligible to participate in workshops, programs and other events or, if you are a prospective employee, we may not be able to process and assess your job application.

3. Use of Personal Information
   • Into Adulthood Online will only use and disclose your personal information in accordance with applicable privacy laws and this Privacy Policy. We may collect, hold, use and disclose your personal information for the following purposes (as relevant):
4. Deliver services and enhance your experience during our workshops, programs, and events;
5. Communicate with you, providing customer support, answering inquiries, and sending updates or marketing materials;
6. Process payments and other financial transactions;
7. Promote our services, including using photos and videos from workshops and programs (with prior permission);
8. Conduct surveys and research to improve our services and better understand client needs.

4. Disclosing Personal Information
   • In carrying out our business, it may be necessary to share information about you with and between our affiliates, personnel and organisations that assist us to perform our business activities and functions, including those who help to provide, promote or improve our products and services.
   • The third parties we may disclose your personal information to include:
5. Our suppliers and service providers, including those to whom we outsource certain of our information technology functions (e.g. cloud services, website hosting, data analysis, payment processing, infrastructure provision, IT services, email delivery services, credit card processing, auditing services and other similar services);
6. Appropriate government, regulatory, judicial or law enforcement authorities;
7. Professional advisers such as accountants, solicitors, business advisers and consultants; and
8. Any other third parties notified to you at or around the time we collect your personal information.
9. Payment processors to securely handle transactions;
10. Analytics providers to monitor and improve our website and services;
11. Customer management systems to store and organize your data for efficient service delivery.
    • We do not sell or trade your personal information to third parties for marketing purposes.

5. Marketing and Promotional Activities
   • Like most businesses, marketing is an important part of our operations. From time to time, we may send promotional information to current or prospective clients. We will only send commercial electronic messages (such as emails) where you have consented to receive them or as otherwise permitted by law.
   • If you are receiving marketing information from us and no longer wish to, you can opt out by contacting us directly using the information below or by using the unsubscribe facilities included in our communications.

6. Digital Technologies and Cookies
   • We and third parties may use digital technologies such as cookies, server logs, cloud service logs, and web beacons to track the use of our website and online services. Some of these technologies may operate without collecting personal information, but when they do, this Privacy Policy governs how we handle that data.

7. Storage and Protection of Information
   • Into Adulthood Online take the protection of your personal information seriously. Your data is stored both electronically and, in some cases, in paper form. We take reasonable steps to safeguard your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure.
   • When we no longer need to use your information, we will take steps to either de-identify or destroy it securely, unless required by law to retain it.

8. Photos and Videos
   • We may take photos and videos during our workshops and programs for promotional purposes. We will always seek your permission before taking photos or videos, and before uploading them to social media or using them in marketing materials. 

9. Your Rights
   • You have the right to:
10. Access your personal information and request corrections;
11. Request the deletion or de-identification of your data;
12. Object to or restrict certain uses of your data, such as receiving marketing materials.
    • If you wish to exercise any of these rights, please contact us using the details below.
13. We will consider all requests to access and correct personal information within a reasonable time. Unless there are reasons why we cannot provide you with access to your personal information (e.g. for legal reasons), the personal information we hold about you will be made available to you or corrected within a reasonable time after we receive your request.

10. Changes to This Privacy Policy
    • We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email or other means. Your continued use of our website and services after such changes have been posted constitutes your acceptance of the revised Privacy Policy.
    • If at any point we decide to use personal information in a manner materially different from that stated at the time it was collected, we will notify you by email or via a prominent notice on our website, and where necessary we will seek your prior consent.

11. Contact Us
    • If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.
    • If you would like to make a complaint please contact us using the details below.
    • We will endeavour to respond to your enquiry or complaint within a reasonable period. If we fail to respond to a complaint within a reasonable time or if you are dissatisfied with our response, you may submit a complaint to the Office of the Australian Information Commissioner atoaic.gov.au.

Into Adulthood Online
Email: info@intoadulthood.com.au
Phone: 9796 1000
Address: 90a Commonage Road, Dunsborough, WA, 6281